A Safety message from stories on coronavirus :
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  • Maintain social distancing
  • Avoid touching eyes, nose and mouth
  • Practice respiratory hygiene

The Perfect Tool to coordinate Field Services

The service and support industry is undergoing a massive transformation where an increasing number of employees are working remotely or at distributed locations. Naturally, customers are demanding self-service options to resolve their issues without relying on a human agent or technician. The uncertainties caused by the pandemic are spiking contact-center volumes amid a rise in customer expectations across all channels of engagement. Resorting to human agents to handle these spikes also pose a health and safety risk in the current scenario as well.

Advanced Contracts & Consumption Models

Field service software enables top-performing companies in advance Service Contract creation and comply with 90% SLA.

Intelligently Schedule Resources

Get ahead of customer’s expectation through remote access and pre-emptive maintenance, avoiding downtime while increasing CSAT.

Ensure Technician Success

Empowering technicians to increase first-time fix rates through onsite data update, access to Knowledge base, use of mixed reality to collaborate with more experience colleague...s.

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Deliver Predictive Service

Dispatching technicians when and where they are needed most through unified workflow resulting in reduction in operational costs.

Dynamics 365 for Field Service

Purpose-built business applications for Field Service Managers

  • With a single view of customers, service executives can provide the right information at the right time to technicians to resolve cases faster.

  • Intelligently schedule resources, anticipate requirements, and make provisions through an SLA-based Work Order Management System

  • Better coordinate your service and field operations team to be connected with customers at every touch point, resolving cases as they arise

  • Have a clear visual of technician calendars and work schedule, allowing the most suitable resource cater to specific requirements.

  • The power of mobile apps, IoT technology, and remote assist functionality makes identifying and resolving customer issues more comprehensive and time-bound.

  • Promote inter-departmental collaboration via Microsoft Teams to facilitate conversations and automatically have key points stored within Dynamics 365

Enhance Field
Services

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